We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a refund or exchange under the conditions outlined below.
This policy applies to all products purchased directly from Next Level Sports through our website.
2. Refund Policy
Eligibility for Refunds:
Items must be returned in unused, original condition with tags and packaging intact.
Refund requests must be made within 7 days of receiving your order.
Proof of purchase (order number or receipt) is required.
Non-Refundable Items:
Custom-made or personalized items.
Used, worn, or damaged products (unless defective).
Items purchased on clearance or during final sales.
Refund Process:
Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method.
Shipping costs are non-refundable, except in cases of incorrect or defective items.
3. Exchange Policy
Eligibility for Exchanges:
Exchanges can be made for a different size, color, or replacement of a defective item.
Items must be in original condition with packaging and tags.
Exchange requests must be made within 7 days of receiving your order.
Exchange Process:
Contact us with your order details and the item you wish to exchange.
Ship the item back to us at your own expense.
Once received and inspected, we will send the replacement item within 5-7 business days.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.
We will provide a replacement or full refund at no additional cost to you.
Photo evidence may be required to process the claim.
5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure your return is received.
6. Contact Us
For refund or exchange requests, please email us at info@nextlevelsport.co.za with your order details.
