Terms and Conditions

By accessing and using the Next Level Sports website, you agree to the following terms and conditions. Please read them carefully before making a purchase or using our services.

1. General Terms

• These Terms and Conditions govern your use of our website and services.
• We reserve the right to update or modify these terms at any time without prior notice.
• Continued use of our website constitutes acceptance of any changes.

2. Product Information & Availability

• We strive to provide accurate product descriptions, images, and pricing, but errors may occur.
• Availability of products is subject to change without notice.
• We reserve the right to discontinue or modify products at any time.

3. Orders & Payments

• All orders are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order for any reason.
• Prices are listed in South African Rand (ZAR) and include VAT where applicable.
• Payment must be made in full before orders are processed and shipped.
• We accept payments via Payfast and Payflex.

4. Shipping & Delivery

• We ship nationwide using Courier Guy or allow for event collection.
• Shipping costs will be added at checkout unless otherwise specified.
• Estimated delivery times vary depending on location and product availability.
• We are not responsible for shipping delays caused by external factors (e.g., courier issues, weather conditions).

5. Returns, Refunds & Exchanges

• Our Refund & Exchange Policy applies to all purchases (see separate policy for details).
• Items must be returned unused, in original packaging, and within 7 days of receipt.
• Custom-made or personalized items are non-refundable unless defective.
• Refunds will be processed to the original payment method within 5-7 business days.

6. Warranties & Liability

• We provide high-quality sports equipment, but we do not offer warranties beyond those provided by the manufacturer.
• We are not liable for any injuries or damages resulting from the use of our products.
• Customers assume responsibility for proper product use and maintenance.

7. Intellectual Property

• All website content, including logos, text, images, and designs, is the property of Next Level Sports and may not be copied or used without permission.

8. Privacy Policy

• Your personal information is protected under our Privacy Policy (see separate policy for details).
• We do not sell or share your personal data with third parties.

9. User Conduct

• You agree to use our website for lawful purposes only.
• Misuse, fraud, or abuse of our website or services will result in account termination.

10. Governing Law

• These terms are governed by the laws of South Africa.
• Any disputes must be resolved through legal channels within South Africa.

11. Contact Information

For any questions regarding these terms, please contact us at info@nextlevelsport.co.za.